Shipping policy

Shipping Policy

Last updated: 11 November 2026

Software: no shipping

Calibrations, tuning files and credits are delivered digitally. Bootmod3 calibrations are delivered to your Bootmod3 account, and files from the HCP Software Center are ready to download in your account. Nothing is sent by post.

Hardware: shipped with DHL

All physical parts are shipped from our workshop in Taastrup, Denmark, with DHL. Every shipment gets a tracking number, which we email to you as soon as the parcel has been sent.

Processing time

  • In stock: parts are usually sent within 1–3 business days.
  • Special order or built to order (e.g. turbos and some exhaust parts): delivery time depends on the manufacturer. We contact you with an expected date after you order.

Orders are not shipped on weekends or Danish public holidays.

Delivery times (after dispatch)

Destination Expected delivery
Denmark 1–2 business days
EU 2–5 business days
Rest of the world 3–7 business days

These are DHL’s estimates. We are not responsible for delays caused by DHL, customs or events outside our control.

Shipping costs

Shipping costs are calculated at checkout from the weight, size and destination of your order. Large or heavy items such as turbos, intercoolers and exhausts may cost more to ship.

Customs, duties and taxes

  • Inside the EU: no customs.
  • Outside the EU (incl. Norway, Switzerland and the UK): the order may be charged import duties, taxes and DHL handling fees. These are paid by the customer to DHL on delivery. We include a commercial invoice with every non-EU shipment.

Address and delivery

Please make sure your shipping address and phone number are correct. DHL may contact you to arrange delivery. If a parcel is returned to us because the address was wrong or it was not collected, we may charge the cost of shipping it again.

Damaged or missing parcels

Check the parcel when it arrives. If the box is visibly damaged, note it to the DHL driver or refuse the parcel. Contact us within 48 hours of delivery with photos if anything is damaged or missing, and we will sort it out with DHL.

Contact

HC Performance ApS · Vandmestervej 35, 2630 Taastrup, Denmark · sales@hc-performance.com · +45 71 74 10 20